Armin.

About Me

Web Developer with expertise in front-end and Shopify development, proficient in HTML, CSS, JavaScript, and Liquid.

Experienced customer service professional, fluent in three languages, bringing strong communication skills to technical roles.

Experience

• 2023 - present

  HulkApps / Shop Circle

  Lead Support Engineer

  Collaborate with the integration team to handle app integrations and resolve complex merchant support issues with custom solutions. Develop and document app fixes and new features based on feedback in JIRA and Slack. Assist with QA testing, debug theme and app conflicts, and research new integrations. Respond to support requests, investigate reported issues, and mentor new team members.

  Support Developer

  Install, configure and customize in-house built Shopify Apps for merchants across the world.
  Ensuring smooth integration of apps into merchants' storefront designs through custom code solutions and features.

• 2022 - 2023

  Webhelp BH

  Technical Support Agent (B2B)

  Providing technical support to users of Epson products such as printers, POS devices, scanners and projectors. Troubleshooting technical issues for Epson B2B end customers via telephone and email. Presales support, providing product information. Sales support and service arrangements for in-warranty or out-of-warranty products.

• 2021 - 2022

  M+ BH

  Customer Support Agent

  User support via e-mail, sms and inbound/outbound calls. Receiving appointments, appointment control, complaints, new user applications & data management. Identification and recruitment of newcomers to the platform.

View full resume

Projects (soon)